Shipping policy
Shipping Policy
Last updated: August 23, 2026
At Elora, we want your order to arrive safely and smoothly, wherever you are in the world.
We currently offer international shipping to selected countries. Shipping availability, delivery times and costs may vary depending on your location.
🌎 International Shipping
We ship to customers in many countries around the world, including the United States, Canada, the United Kingdom, Australia and selected countries across Europe and other regions.
If your country is available at checkout, you can place your order directly through our website.
Some destinations may be temporarily unavailable due to carrier restrictions, customs regulations or other logistical limitations.
📦 Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully received.
During periods of high order volume, holidays or promotional events, processing may take slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
🚚 Estimated Delivery Times
Delivery times vary depending on the destination and shipping method selected at checkout.
As a general estimate:
🇺🇸 United States: 7–15 business days
🇨🇦 Canada: 7–18 business days
🇬🇧 United Kingdom: 7–15 business days
🇪🇺 Europe: 7–18 business days
🌎 Rest of the World: 10–25 business days
These are estimated delivery times, not guaranteed delivery dates.
Actual delivery times may vary due to customs clearance, local postal services, weather, holidays, carrier delays or other circumstances outside our reasonable control.
🔎 Order Tracking
Once your order has been shipped, we will provide tracking information whenever tracking is available for your shipping method.
Please allow 2–5 business days after receiving your shipping confirmation for tracking information to begin showing movement.
You can use the tracking information provided in your shipping confirmation email to follow your order.
If your tracking information has not updated for several days, this does not necessarily mean that your package has stopped moving. International shipments may sometimes go through periods without tracking updates while they are being processed or transferred between carriers.
💰 Shipping Costs
Shipping costs are calculated and displayed at checkout based on your destination and the shipping option available for your order.
From time to time, Elora may offer free shipping promotions or discounted shipping.
Any applicable shipping promotion will be clearly displayed on our website or at checkout.
🌍 Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, GST or other fees imposed by the destination country.
Depending on the destination and shipping method, these charges may be:
- Included at checkout; or
- Collected separately by the customs authority, carrier or other local authority.
If additional customs duties, taxes or import charges are required and are not collected by Elora at checkout, the customer may be responsible for those charges.
Customs policies vary from country to country, and Elora cannot control the amount or timing of customs charges.
🛃 Customs Delays
International packages may be delayed while being processed by customs.
Customs clearance times vary by country and are outside Elora's control.
A customs delay does not necessarily mean that your package is lost.
We recommend checking your local customs authority or carrier tracking information if your package appears to be held at customs.
📍 Incorrect Shipping Information
Please make sure that your shipping address is complete and accurate before completing your purchase.
Once an order has been processed or shipped, we may not be able to change the delivery address.
If an order is returned to us because the address provided was incorrect or incomplete, additional shipping costs may apply if you request that the order be shipped again.
📦 Lost, Stolen or Damaged Packages
Please contact us as soon as possible if your package:
- Arrives damaged
- Appears to be missing
- Contains the wrong product
- Has been delivered but cannot be located
Contact us at:
Please include your order number and, where applicable, photographs of the damaged package or product.
We will work with you and the applicable shipping carrier to investigate the issue and determine the appropriate solution.
Nothing in this policy limits any consumer rights that apply to you under the laws of your country.
⏳ Delayed Orders
While most orders arrive within the estimated delivery window, delays can occasionally occur due to circumstances outside our control, including:
- Customs processing
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Transportation disruptions
- Incorrect address information
- Other unforeseen logistical circumstances
If your order has significantly exceeded the estimated delivery period, please contact us at elorafixinfo@gmail.com so we can investigate its status.
🚫 Undeliverable or Refused Packages
If a package is returned to us because it was refused, the address was incorrect, the recipient was unavailable, or applicable customs requirements were not completed, we will contact you regarding the available options.
Additional shipping costs may apply if the package needs to be shipped again.
Where applicable, any refund will be handled according to our Refund & Returns Policy and applicable consumer law.
📩 Contact Us
If you have any questions about your order or shipping, please contact us:
Elora
Email: elorafixinfo@gmail.com
We will do our best to help you and keep your order moving.