Refund policy
Refund & Returns Policy
Last updated: August 2026
At Elora, we want you to feel confident when shopping with us. If your purchase isn't right for you, we're here to help.
This policy applies to orders placed through our website, subject always to any mandatory consumer rights that apply in your country or region.
30-Day Returns
We offer a 30-day return period, which means you may request a return within 30 days of receiving your order.
To be eligible for a voluntary return, the item must be:
-
In the same condition in which you received it
-
Unused and unworn
-
In its original packaging
-
Complete with all original accessories and components
-
Accompanied by proof of purchase
Please note that products that have been used may not be eligible for a voluntary return where applicable law allows us to restrict returns for health, hygiene or safety reasons. This does not affect any statutory rights you may have if the product is defective, faulty or not as described.
How to Request a Return
To request a return, please contact us at:
Please include your order number and a brief description of the reason for your return. If appropriate, we may also ask you to provide photographs or other information to help us assess the request.
Please do not send an item back before contacting us and receiving return instructions. Unauthorized returns may not be accepted.
Once your return request has been approved, we will provide you with the applicable return instructions and let you know where the item should be sent.
The return address may vary depending on your location and the fulfillment location assigned to your order. We will provide the appropriate return address when your return is approved.
Return Shipping Costs
For voluntary returns due to a change of mind, the customer is generally responsible for the direct cost of returning the item, unless otherwise stated or required by applicable law.
If the item is defective, damaged, incorrect, or not as described, Elora will cover the reasonable return shipping costs where required by applicable law or where we determine that the issue was caused by us.
For customers in regions where consumer law requires us to cover return shipping costs, those legal requirements will apply.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives:
-
Damaged
-
Defective
-
Faulty
-
Missing components
-
Or different from what you ordered
please contact us as soon as possible at elorafixinfo@gmail.com with your order number and, where possible, clear photographs or video showing the issue.
We will review the situation and, where applicable, offer an appropriate remedy such as a replacement, repair, partial refund or full refund, in accordance with applicable consumer law.
You will not lose your statutory consumer rights by contacting us under this policy.
Hygiene & Used Products
Because our products are personal-use beauty and hair-styling items, we may restrict voluntary returns of products that have been opened or used where applicable law permits this for health, hygiene or safety reasons.
However, this restriction does not affect your legal rights relating to products that are defective, faulty, unsafe or not as described.
Where applicable law gives you a statutory right to cancel an online purchase, those rights will take priority over this policy.
European Union & EEA Customers
If you are located in the European Union or another jurisdiction where a statutory cooling-off period applies, you may have the legal right to cancel your online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.
If you exercise this right, you must generally notify us within the applicable cancellation period and return the goods within the legally required timeframe.
Where applicable, you may be responsible for the direct cost of returning the goods, provided that we informed you of this requirement before purchase.
You may handle the product only to the extent necessary to establish its nature, characteristics and functioning. If the product has been handled beyond what is necessary and its value has been diminished, applicable law may allow a corresponding deduction.
Certain products may be excluded from the statutory right of withdrawal where a legal exception applies, including certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
Nothing in this section limits any mandatory consumer rights applicable in your country.
United Kingdom Customers
If you are located in the United Kingdom and purchase online, you may have a statutory right to cancel your order within 14 days of receiving the goods, followed by an additional period to return the goods, subject to applicable law and exceptions.
Where the statutory cancellation right applies, we will provide the remedies required by applicable law, including reimbursement of the standard delivery charge where required.
This statutory right is separate from our additional 30-day voluntary return policy.
If your product is faulty, not as described, or does not meet the required legal standards, your statutory consumer rights remain unaffected.
Other Countries
Consumer protection and return rights vary between countries.
If the laws of your country provide you with rights that are more favorable than those described in this policy, those mandatory legal rights will apply.
Nothing in this policy is intended to exclude, restrict or replace any consumer rights that cannot legally be excluded or restricted.
Sale Items & Promotional Purchases
Items purchased during a sale or promotional period may still be eligible for return under this policy.
However, any mandatory consumer rights relating to defective, faulty, damaged or incorrectly described products remain unaffected.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product or variant, you may return your original item where eligible and place a new order.
For defective or incorrect items, please contact us before placing a new order so we can determine the appropriate solution.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If your refund is approved, it will be issued to your original payment method.
For voluntary returns, refunds will generally be processed within 10 business days after the returned item has been received and approved, although the time it takes for your bank, card issuer or payment provider to make the funds available may vary.
Where applicable consumer law requires a different refund timeframe, the legally required timeframe will apply.
If you have not received your refund after the applicable processing period, please contact us at:
Refunds for Defective or Incorrect Products
If your product is confirmed to be defective, faulty, damaged on arrival, or incorrectly supplied, we will provide the remedy required by applicable law.
Depending on the circumstances and applicable law, this may include a replacement, repair, price reduction or refund.
Contact Us
If you have any questions about returns, refunds or your order, please contact us:
Email: elorafixinfo@gmail.com
We are happy to help and will always aim to resolve your issue as quickly and fairly as possible.
Elora
Good Hair Days, Made Easy.