Terms of Service

Last updated: August 23, 2026

Welcome to Elora.

These Terms of Service ("Terms") govern your access to and use of the Elora website, including our online store, products, content, features and services (collectively, the "Services").

Elora is established in Spain and sells its products to customers internationally, including but not limited to the United States, the United Kingdom, Ireland, Canada and Australia, subject to the shipping and customs information described in Section 6.

By accessing or using our Services, you agree to be bound by these Terms and our other applicable policies, including our Privacy Policy and Refund & Returns Policy.

If you do not agree with these Terms, please do not use our Services.

These Terms apply to customers worldwide. However, where mandatory consumer protection laws in your country provide you with rights that cannot legally be excluded or restricted, those rights will continue to apply.

1. About Elora

The Services are operated by Elora.

Email: elorafixinfo@gmail.com

Business address: Cádiz, España

Throughout these Terms, "Elora," "we," "us," and "our" refer to Elora.

2. Eligibility and Use of Our Website

By using our Services, you confirm that:

You are legally capable of entering into a binding agreement under the laws applicable to you.

The information you provide to us is accurate and complete.

You will use our website and Services only for lawful purposes.

You will not use our Services in a way that violates applicable laws or regulations.

If you are under the legal age required to make purchases in your jurisdiction, you may only use our Services with the involvement and permission of a parent or legal guardian where required by law.

3. Our Products

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However, colors and appearance may vary depending on your device, screen settings, lighting and other factors.

Product images are provided for illustrative purposes and reasonable variations may occur.

We reserve the right to:

Modify product descriptions

Update product specifications

Change prices

Discontinue products

Limit product quantities

Restrict sales to certain locations where necessary

Nothing in this section limits any mandatory legal rights you may have regarding products that are defective, unsafe, faulty or not as described.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you will normally receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted and shipped.

We reserve the right to refuse or cancel an order in certain circumstances, including where:

A product is unavailable

There is an error in the product description or price

We suspect fraudulent or unauthorized activity

We are unable to fulfill the order

Shipping to the selected destination is unavailable

Required information is missing or inaccurate

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

Your purchase is subject to our Refund & Returns Policy.

5. Prices and Payment

All prices displayed on our website are subject to change without notice.

The price applicable to your purchase is the price displayed at the time your order is placed, unless an obvious pricing error has occurred.

Prices may be displayed in US Dollars, British Pounds, Euros or another currency depending on your location and device settings. The currency and final amount you will be charged are confirmed in your cart and at checkout.

Depending on your location, the price displayed at checkout may include or exclude certain taxes, duties or other charges. As Elora is established in Spain, value-added tax (VAT) is applied where required by law to orders from customers within the European Union. For orders shipped outside the European Union, including to the United States, the United Kingdom, Canada and Australia, the price shown generally does not include VAT, and instead the destination country's own import taxes, customs duties or similar charges may apply on delivery, as described in Section 6.

Where applicable, additional charges may include:

Sales tax

VAT

GST

Customs duties

Import taxes

Shipping fees

Other government charges

Any applicable charges that are not collected by Elora at checkout may be payable by the customer to the relevant customs authority, carrier or other authority.

We use third-party payment providers to process payments. By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. International Orders, Customs and Import Duties

Elora sells and ships products to customers in different countries.

International orders may be subject to customs clearance procedures, import duties, taxes or other charges imposed by the destination country. These charges vary depending on the destination, product and local regulations, and are set by that country's government, not by Elora.

Where such charges are not collected at checkout, they are the responsibility of the customer, who may be contacted by the carrier or customs authority to pay them before delivery.

Customers are responsible for providing accurate shipping and customs information.

Elora cannot guarantee that every product will be available for import into every country, or that every destination will have equally fast or low-friction delivery. If a shipment cannot legally be delivered to a destination, we may cancel the order and provide an appropriate refund.

Nothing in this section limits any rights or protections provided by mandatory consumer laws in your jurisdiction.

7. Shipping and Delivery

We ship orders using third-party fulfillment and shipping providers.

Estimated delivery times are provided for guidance only and may vary depending on:

Destination

Carrier

Customs processing

Weather

Holidays

High shipping volumes

Incorrect or incomplete address information

Events outside our reasonable control

Once your order has been handed to the applicable carrier, tracking information may become available.

Delays caused by carriers, customs authorities or events beyond our reasonable control do not automatically entitle you to a refund or cancellation, except where required by applicable law.

For more information about returns, refunds and delivery issues, please refer to our Refund & Returns Policy.

8. Returns and Refunds

Our returns and refund procedures are described in our Refund & Returns Policy.

Where applicable, you may have statutory consumer rights that provide additional protections, including rights relating to defective, faulty or incorrectly described products.

Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded.

9. Product Use and Safety

You agree to use our products only for their intended purpose and in accordance with any instructions, warnings or safety information provided with the product.

You should read and follow all applicable product instructions before use.

Do not use a product if it appears damaged, defective or unsafe.

If you experience a problem with a product, please stop using it and contact us at:

elorafixinfo@gmail.com

Elora is not responsible for damage caused by misuse, unauthorized modification, improper maintenance, failure to follow safety instructions, or use of a product contrary to its intended purpose, except where applicable law provides otherwise.

10. Intellectual Property

All content available through our Services, including:

Elora's name and branding

Logos

Product names

Text

Images

Graphics

Videos

Product descriptions

Website design

Layout

Original marketing materials

is owned by or licensed to Elora and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not, without our prior written permission:

Copy or reproduce our content

Modify or create derivative works

Republish our content

Sell or commercially exploit our content

Use our branding or trademarks

Scrape or systematically collect website content

Use our content to create a competing commercial service

All rights not expressly granted remain reserved.

11. Reviews and Customer Content

If you submit a review, photograph, video, testimonial or other content to Elora ("Customer Content"), you confirm that:

You own or have the necessary rights to submit the content.

The content does not infringe another person's rights.

The content is not unlawful, fraudulent, misleading, abusive or defamatory.

You have disclosed any compensation or incentive received for submitting the content where required by law.

By submitting Customer Content, you grant Elora a non-exclusive, worldwide, royalty-free license to use, reproduce, display and publish that content for purposes related to operating, marketing and promoting our Services, subject to applicable law.

We may remove Customer Content that we reasonably believe violates these Terms or applicable law.

We do not guarantee that submitted Customer Content will be published or used.

12. Prohibited Activities

You agree not to use our Services to:

Violate any applicable law or regulation

Commit fraud

Attempt unauthorized access to our website or systems

Introduce malware, viruses or harmful code

Interfere with website security or functionality

Scrape or collect website information through automated means without authorization

Impersonate another person or business

Submit false or misleading information

Infringe intellectual property or privacy rights

Harass, threaten or abuse our employees, customers or other individuals

Use our Services for unlawful commercial activities

We may suspend or restrict access to our Services where reasonably necessary to protect our website, customers, business or legal rights.

13. Third-Party Services

Our website may use third-party services and technologies, including payment providers, shipping providers, fulfillment services, analytics platforms, advertising platforms and other service providers.

These third parties may operate under their own terms and privacy policies, and may be located in a different country than you or than Elora.

We are not responsible for the independent services, policies or practices of third parties, except to the extent required by applicable law.

14. Shopify

Our online store is powered by Shopify, which provides the technology used to operate our online store.

However, purchases made through our website are transactions between you and Elora.

Shopify is not responsible for the products sold by Elora or for the fulfillment of your orders.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the Services will always be:

Available

Uninterrupted

Error-free

Secure

Free from viruses or other harmful components

We may temporarily suspend or modify the Services when necessary for maintenance, security, updates or other operational reasons.

16. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to:

Product descriptions

Pricing

Promotions

Availability

Shipping information

Delivery estimates

Where permitted by law, we reserve the right to correct errors and update information.

If an obvious error materially affects an order, we may contact you to provide the option to confirm the corrected terms or cancel the order.

If an order is cancelled because of an error, any payment already received for the affected order will be refunded.

17. Disclaimers

To the maximum extent permitted by applicable law, our Services are provided on an "as available" basis.

However, nothing in these Terms excludes or limits any warranty, consumer protection or legal right that cannot legally be excluded or limited in your jurisdiction.

For consumers, statutory rights relating to product conformity, safety, quality, refunds, repairs, replacements or other remedies remain unaffected where applicable, regardless of the country from which you order.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Elora will not be responsible for indirect or consequential losses arising from your use of the Services.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

This includes, where applicable, liability that cannot legally be excluded for:

Fraud or fraudulent misrepresentation

Death or personal injury caused by negligence

Defective or unsafe products

Breach of mandatory consumer rights

Other liability that cannot legally be limited

Your statutory consumer rights remain unaffected.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services or your material breach of these Terms.

This provision does not apply to the extent that applicable consumer protection law prohibits such an obligation.

20. Governing Law and Consumer Rights

These Terms are governed by the laws of Spain, without prejudice to any mandatory consumer protection laws that apply in the country where you live as a consumer.

If you are a consumer, nothing in these Terms is intended to deprive you of mandatory legal protections available to you under the laws of your country of residence, including where those protections are stronger than what is described in these Terms.

Where applicable law gives you the right to bring proceedings in your country of residence, this right remains unaffected.

21. Dispute Resolution

If you have a concern about an order or our Services, we encourage you to contact us first at:

elorafixinfo@gmail.com

We will make reasonable efforts to resolve the issue directly and promptly, regardless of your location.

Where mandatory consumer law provides access to alternative dispute resolution, consumer mediation, or courts in your jurisdiction, those rights remain unaffected.

22. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply.

23. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Returns Policy and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services.

If there is a conflict between these Terms and a mandatory consumer protection law, the mandatory law will prevail.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms, to the extent permitted by law.

25. Contact Information

If you have any questions about these Terms of Service, please contact us:

Elora

Email: elorafixinfo@gmail.com