Privacy Policy

Last updated: August 23, 2026

At Elora (“Elora,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, use our services, interact with our website, or otherwise communicate with us.

Our website and services are powered by Shopify, which provides the technology that allows us to operate our online store.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent for specific processing activities, we will obtain that consent separately.

1. Who We Are

Elora is the data controller responsible for your personal information, where applicable under data protection law.

Contact email: elorafixinfo@gmail.com
Business address: Cádiz, Spain

If you have questions about how we process your personal information or wish to exercise your privacy rights, you can contact us at elorafixinfo@gmail.com.

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Contact and order information

This may include:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Delivery information

• Order details

Payment information

When you make a purchase, payment information is generally processed by our payment providers. We may receive information such as:

• Payment method

• Transaction information

• Payment confirmation

• Certain billing information

We do not need to store your complete payment card details ourselves when payment is processed through a third-party payment provider.

Account information

If you create an account, we may collect:

• Username

• Password

• Account preferences

• Account settings

• Other information associated with your account

Shopping and transaction information

This may include:

• Products you view

• Products added to your cart

• Products purchased

• Wishlist activity

• Previous orders

• Returns

• Refunds

• Exchanges

• Cancellations

Communications

When you contact us, we may collect the information you provide, including the contents of your communication and any information necessary to respond to your request.

Device and technical information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Unique device identifiers

• Approximate location derived from technical information

Usage information

We may collect information about how you interact with our website, including:

• Pages visited

• Products viewed

• Links clicked

• Time spent on pages

• Referring websites

• Interactions with our website

Some of this information may be collected through cookies and similar technologies.

3. How We Collect Your Information

We may collect personal information from the following sources:

Directly from you

For example, when you:

• Place an order

• Create an account

• Subscribe to marketing communications

• Contact customer support

• Complete a form

• Leave a review

• Otherwise provide information to us

Automatically

We may automatically collect certain technical and usage information when you browse or interact with our website through cookies, pixels, tags and similar technologies.

From service providers

We may receive information from companies that provide services to us, such as payment processing, fulfillment, shipping, analytics, advertising, customer support and website technology providers.

From third parties

We may receive information from advertising, social media, analytics or other third-party platforms where permitted by applicable law.

4. How We Use Your Personal Information

We use personal information only for legitimate business purposes and as permitted by applicable law.

These purposes may include:

Processing and fulfilling orders

We use your information to:

• Process payments

• Confirm orders

• Fulfill purchases

• Arrange shipping and delivery

• Provide order updates

• Process returns and refunds

• Provide customer support

Providing and improving our services

We may use information to:

• Operate our website

• Remember preferences

• Improve website functionality

• Understand how customers use our website

• Develop and improve products and services

• Personalize your shopping experience

Marketing and advertising

Where permitted by law, we may use personal information to:

• Send promotional emails

• Send marketing communications

• Show advertisements

• Measure advertising performance

• Understand which products or content may be relevant to you

• Build or use advertising audiences

Where consent is legally required, we will obtain it before sending marketing communications or placing certain non-essential cookies or tracking technologies.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the communication.

Security and fraud prevention

We may use information to:

• Detect and prevent fraud

• Protect our website

• Investigate suspicious activity

• Prevent abuse

• Protect our customers and business

• Maintain the security of our services

Legal and compliance purposes

We may process personal information when necessary to:

• Comply with applicable laws

• Respond to lawful requests from authorities

• Establish or defend legal claims

• Enforce our terms and policies

• Protect our legal rights

5. Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom, or another jurisdiction that requires us to identify a legal basis for processing, we may rely on one or more of the following legal bases:

Performance of a contract

We may process your information when necessary to fulfill an order or provide services you have requested.

Legal obligations

We may process information when necessary to comply with legal or regulatory requirements.

Legitimate interests

We may process information where necessary for our legitimate business interests, such as:

• Operating and improving our website

• Preventing fraud

• Protecting our business

• Providing customer support

• Improving customer experience

We will balance our interests against your privacy rights before relying on this legal basis where required.

Consent

Where required by law, we will request your consent before processing your information for specific purposes, such as certain marketing or cookie-related activities.

You may withdraw consent at any time where processing is based on consent.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage and, where permitted, support advertising and marketing activities.

Cookies may be provided by us or by third-party service providers.

Depending on where you live, you may be able to control certain cookies through our cookie banner or cookie settings.

Disabling certain cookies may affect the functionality of parts of our website.

7. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

Shopify

Shopify provides the technology that powers our online store and processes information relating to your use of our website.

You can review Shopify's privacy practices through its privacy policy:

Shopify Privacy Policy

Payment providers

We may share information with payment processors and financial service providers to process transactions securely.

Fulfillment and shipping providers

We may share information necessary to fulfill and deliver your order, including your name, shipping address and contact information.

Technology and service providers

These may include providers of:

• Website hosting

• Cloud storage

• Customer support

• Analytics

• Email services

• Fraud prevention

• Advertising

• Marketing

• IT services

Advertising and marketing partners

Where permitted by applicable law, we may share or allow certain information to be collected by advertising and marketing platforms to measure campaigns, personalize advertising or create advertising audiences.

Depending on your location, you may have rights to opt out of certain forms of targeted advertising or sharing of personal information.

Legal and business transactions

We may disclose information where necessary to:

• Comply with legal obligations

• Respond to lawful government requests

• Protect our rights

• Investigate fraud or unlawful activity

• Enforce our agreements

• Participate in a merger, acquisition, financing, sale of assets or similar business transaction

8. Shopify

Our online store is hosted by Shopify.

Shopify may collect and process personal information relating to your access to and use of our store in order to provide and improve its services.

Information submitted through our store may be processed by Shopify and by third-party providers that support the operation of the store.

Shopify may also process information in connection with its own services and features.

For more information, please review:

Shopify Consumer Privacy Policy

Depending on your location, you may also be able to exercise certain rights relating to Shopify's processing through the:

Shopify Privacy Portal

9. International Data Transfers

Because we sell internationally and use service providers located in different countries, your personal information may be transferred to, stored in, or processed in a country other than the country in which you live.

This may include countries such as the United States or other countries where our service providers operate.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as adequacy decisions, Standard Contractual Clauses, the UK International Data Transfer Agreement/Addendum, or another legally recognized transfer mechanism.

For customers in the European Economic Area and United Kingdom, applicable data protection protections continue to apply to personal information transferred internationally, subject to the applicable legal framework.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors such as:

• Whether we need the information to provide services

• Whether you have an account

• Whether there is an ongoing customer relationship

• Legal and accounting requirements

• Tax obligations

• Dispute resolution

• Fraud prevention

• Enforcement of agreements

When personal information is no longer required, we will delete it or anonymize it where reasonably possible, subject to applicable legal requirements.

11. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of your personal information.

12. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have some or all of the following rights:

Right to access

You may request access to the personal information we hold about you.

Right to correction

You may request that inaccurate or incomplete information be corrected.

Right to deletion

You may request that we delete your personal information in certain circumstances.

Right to restriction

You may have the right to request that we restrict certain processing of your information.

Right to object

You may have the right to object to certain processing, including certain direct marketing activities.

Right to data portability

In certain circumstances, you may request a copy of your personal information in a structured, commonly used and machine-readable format.

Right to withdraw consent

Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Right to opt out of marketing

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the relevant communication.

13. European Economic Area & United Kingdom

If you are located in the European Economic Area or United Kingdom, you may have additional rights under applicable data protection laws, including rights of access, rectification, erasure, restriction, objection and portability.

You may also have the right to object to processing based on legitimate interests and to certain forms of direct marketing.

Where processing is based on consent, you may withdraw that consent at any time.

You may also have the right to lodge a complaint with the data protection authority in your country.

For EEA residents, information about national supervisory authorities is available through the European Data Protection Board.

For UK residents, you may contact the Information Commissioner's Office (ICO).

14. United States Privacy Rights

Privacy laws vary between U.S. states.

Depending on where you live and whether the applicable law applies to our business, you may have additional rights regarding your personal information, which may include rights to:

• Know what personal information is collected

• Access personal information

• Correct inaccurate information

• Delete personal information

• Opt out of certain targeted advertising or sharing

• Opt out of certain sales of personal information, where applicable

• Limit certain uses of sensitive personal information, where applicable

• Appeal a privacy-rights decision, where applicable

We will not discriminate against you for exercising privacy rights available to you under applicable law.

If you would like to exercise a privacy right, contact us at:

elorafixinfo@gmail.com

We may need to verify your identity before completing certain requests, as permitted or required by law.

15. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children below the age at which parental consent or other legal requirements apply in their jurisdiction.

If you believe that a child has provided personal information to us, please contact us at:

elorafixinfo@gmail.com

If we become aware that we have collected personal information from a child in circumstances where collection is not permitted, we will take reasonable steps to delete that information.

16. Third-Party Websites

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of third parties before providing them with personal information.

17. Reviews, Social Media and Public Content

If you choose to submit a product review, testimonial, photograph, video or other content to us or publicly through a third-party platform, that information may be visible to others.

Please avoid including personal information that you do not want to make publicly available.

Third-party social media platforms operate under their own privacy policies.

18. Automated Decision-Making and Profiling

We may use automated technologies, analytics or advertising tools to understand how visitors interact with our website and to personalize or measure marketing activities.

Where applicable law gives you rights relating to automated decision-making or profiling, you may contact us using the information below to exercise those rights.

19. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first at:

elorafixinfo@gmail.com

We will make reasonable efforts to investigate and resolve your concern.

Depending on your location, you may also have the right to submit a complaint to your local data protection or privacy authority.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this policy.

Where required by applicable law, we will provide additional notice of material changes.

21. Contact Us

If you have any questions about this Privacy Policy or wish to exercise a privacy right, please contact us:

Elora
Avenida de Cortes 59
11600 Ubrique, Cádiz
Spain

Email: elorafixinfo@gmail.com